Datascope offers professional support on the following: Syspro, Syspro add-on software products, on-site business analysis and consulting, ad hoc software development of industry specific solution requirements. Calls are logged via the website or by e-mailing support @datascope.co.za. Calls are logged onto the Datascope Timetracker program and the client is e-mailed back stating which Datascope employee will be attending to the call. Calls must be closed professionally with the client and the duration of open calls is monitored closely. Once the support call is closed, the client is again e-mailed and asked to rate the customer service on a 1 (very poor) to 5 (excellent) rating scale.

Our support team comprises of highly skilled individuals who will assist you or relay your query to the correct consultant.

Once a call is received by our support team it is displayed on our Support Screen in the support office. This facilitates better management of our support calls as it allows the support staff to see the status of any call at a glance.

Existing support clients can log a support calls via our online Call Logging System. WMS clients can also manage software enhancement queries and get access to documentation and upgrades via our Online Client Portal

• WMS Client Support Portal.
• SYSPRO Client Online Call Logging.

Alternatively call our support desk on 086 111 37 12.

International callers please dial +27 41 585 35 95 or +27 41 586 22 01

Industrial Urethanes

African Sales Company

The Little Slipper Company

Nedschroef

UTi

To find out more about how we can assist you, please feel free to contact us via support @datascope.co.za.